Troubleshooting Samsung Refrigerator Not Making Ice (Different Cases)

Issues with your refrigerator or freezer can be incredibly frustrating, especially if it happens on a weekend or holiday. Luckily, if your Samsung fridge isn’t making ice, you may be able to fix the issue on your own with some quick troubleshooting. 

If your Samsung refrigerator isn’t making ice, start by checking that the ice maker is turned on, then try resetting the machine and checking the control arm. If that doesn’t fix the problem, the most likely issue is a blockage or ice buildup inside the tray or dispenser. Otherwise, you’re probably dealing with a bad water inlet valve. 

To get your ice maker up and running again, start with these simple troubleshooting steps and work your way through until you start getting ice again. But if all else fails, you may need to call a professional for help. 

Troubleshooting A Non-Working Samsung Ice Maker

If you’re not getting ice from your ice maker, there are some things you can check on your own before calling a service technician. Troubleshooting on your own first can save you the time and money you’d spend on a service call, which is always a plus. 

Is the Ice Maker Turned On? 

While it may seem obvious, checking that the ice maker is set to “on” is always the first thing you should do. 

Depending on the model, there may be an icon on your control panel that indicates whether the ice maker is off. Or there may be a switch of some kind on the ice maker itself. In either case, just verify that it’s set to “on” rather than “off.” 

Reset the Ice Maker

Sometimes, a power outage or other issue with the circuitry can cause your ice maker to go on the fritz. In that case, a hard reset might resolve your issue. 

To do a reset, start by unplugging your refrigerator (or switch it off at the circuit breaker). Wait a full two minutes, then plug it back in or turn the breaker back to the “on” position. Then, give the fridge a few minutes to boot up. 

Once everything is back on, you can do a reset on just the ice maker by following these steps: 

  • Locate the TEST button on the ice maker (may need to remove the bucket)
  • Press/hold TEST until you hear it chime
  • Wait for test cycle to run (takes about 6 minutes)
  • Another chime will let you know the test cycle is complete
  • Wait 8-24 hours for ice production to get back to normal

The Control Arm Could be Out of Position

The control arm (or shut-off arm) is what keeps your ice maker from overfilling and overflowing. Check the arm’s position and push it down into position if you find that it’s stuck in the up (“full”) position. This should resolve your issue if your ice maker wasn’t making ice. 

Ice Maker is Not Level

The next thing to check is whether your ice maker is level. If it’s out of place, ice may not be able to move through it correctly, and the ice maker could malfunction. Usually, this is due to the fridge itself not being level.

If your Samsung refrigerator isn’t level, it could cause problems with your ice maker. Leveling your refrigerator can help prevent problems like door alignment issues, shelf alignment issues, or even leaks. 

Place a level on top of your fridge. If it’s misaligned, you can raise or lower the leveling feet by turning them with a flat-head screwdriver. Turning the foot to the left raises that corner of your refrigerator while turning it to the right lowers that side. 

Once your fridge is level, check that the doors are still aligned. Misaligned doors can cause cooling problems inside your refrigerator and/or freezer. 

Too Much Ice or There is a Blockage

More than once, when my ice maker wasn’t dispensing, it was because of a blockage. This is a common problem, so you’ll want to check it before moving on to more complex troubleshooting. 

Too much ice in the tray or bucket, frozen ice chunks, or a blockage in the dispenser tube can all cause problems. Depending on how bad the blockage is, you may have to do quite a bit of defrosting to clear the path. 

If the ice bucket or ice mold gets blocked with chunks of ice or frozen together cubes, your ice maker won’t continue to produce ice until it’s cleared out. If your freezer has an auto-defrost option, you may be able to take care of it that way. Otherwise, you’ll have to take the pieces out and defrost them manually. 

Hot water, a heat gun, or a blow dryer can all be used to thaw out frozen ice chunks. Just be careful not to damage the interior components, gaskets, seals, etc. by overheating. 

For serious blockages, you may have to defrost the entire freezer to get all the ice cleared out. In that case, you’d need to unplug it or set the temperature up above freezing and wait for everything to melt. 

Water Inlet Valve Problem

The water inlet valve is what brings the water into the ice maker so it can freeze it into ice. Whenever it’s time to make ice and the machine needs water, the inlet valve opens. If there’s an issue with this valve, the ice machine won’t be able to do its job. 

Issues with the inlet valve can be due to blockages from hard water buildup, mineral deposits, and other debris. Sometimes electrical or other problems with the circuit board controls can cause the inlet valve to malfunction. 

To check whether the water inlet valve is causing your ice maker’s issues, you’ll have to access the valve itself. This may require going in through the rear panel and taking some of the refrigerator apart. 

Check the valve with a multimeter to see if it’s faulty. If there’s no continuity, you’ll know it needs to be replaced. 

Telling whether the valve is operating correctly requires running power to it, so you probably shouldn’t attempt this repair yourself unless you’re comfortable working with electricity. However, a visual inspection may show you whether there’s a blockage or damage causing the defect.  

Or, if the valve is working but not producing enough pressure, the ice maker won’t be able to get the water fast enough for ice production. It should be at least 20 psi. 

Freezer Temperature

This is another seemingly obvious fix, but sometimes the temperature settings may be causing your ice maker’s issues. Sometimes a power outage or other glitch can affect your settings without you knowing it, so it’s always a good idea to double check. 

Check your owner’s manual for the specific recommendations for your model, but most Samsung freezers should be set between -2 to 0 degrees Farenheit for optimal results. However, you may have to adjust your settings even lower depending on the water conditions where you live and your specific refrigerator. 

Refrigerator Door Switch

There is a small switch inside your refrigerator door that lets the unit know when the door is open or closed. It controls the light and other features. When the door is open, your refrigerator won’t normally dispense ice or water from the door. So, if this switch is faulty, you may not be able to dispense even when the door is closed. 

Air in the Water Line

If you have air in your water line, you’ll normally notice your ice cubes have air bubbles inside or they may be hollow. If there are big pockets of air in the lines, your ice maker may have trouble making ice at all until the air is expelled. 

Clear air from the line by dispensing water into a large cup or pitcher. The air should come out along with the water. Continue to do this until all the air is expelled and you get a steady water stream.

Poor Water Pressure

If the ice maker isn’t getting enough water pressure, it will struggle to make ice or make enough ice to keep up with the demand. Luckily, there’s an easy way to check whether the water pressure is the problem. 

Using a large measuring cup, fill it from the water dispenser. You should be able to get at least ¾ of a cup in 10 seconds. If it’s taking longer, you may need to adjust your water pressure settings. 

If your fridge doesn’t have a water dispenser, you can do the same test directly from the water line going into your refrigerator. Be sure to turn off the water before disconnecting the line and be ready when you turn it back on. 

Water pressure can also be affected by a dirty or clogged filter, so let’s discuss that next. 

Problem with the Water Filter? 

A clogged or dirty water filter can affect the water pressure and make it difficult for the ice maker to get enough water to operate. It’s also possible the water filter is expired and isn’t doing its job removing sediment and other particles from the water. 

The easiest way to check whether this is the problem is to simply change the water filter. If you put in a new filter and the water pressure gets better, then your issue is likely solved. 

If the filter is in really bad shape, you might be dealing with a clogged water line, so be sure to look for signs of blockages in the water system. 

Failed Auger Motor

The auger is what moves the ice out of the dispenser and into the bucket or tray. If the auger motor isn’t working properly, the machine won’t be able to dispense the ice from the maker and into the bucket. 

You should be able to see whether the auger motor moves or not while the ice maker is operating. You can also check whether it’s frozen by pusing on the dispensing lever and watching the motor. If the motor jumps but doesn’t turn, it’s probably frozen up and will need to be defrosted. 

You can also use a multimeter to check the auger motor for continuity. If it doesn’t have continuity it needs to be replaced. 

Make Sure You Keep Your Freezer and Ice Maker Clear

When you fill your freezer with frozen items, be sure to keep them out of the ice maker’s area. A stack of frozen pizzas can slide into the ice maker and get in the way of its components. The freezer also needs to be able to circulate cold air throughout to operate properly, so don’t overload your freezer. 

Keep your freezer and ice maker clean, too. Keeping the inside clean and the outside free of dust and debris will help your appliance run more efficiently and last longer. 

How Long Do Samsung Refrigerators Last? 

Samsung refrigerators typically last 10-15 years depending on your use and how well you care for the unit. Following the manufacturer’s recommended care and maintenance tips and keeping vents, fans, and coils free of dust and debris will help extend the lifespan. 

Other Questions You May Have

Samsung Refrigerator Ice Maker Not Making Enough Ice

If your ice maker is working but not making enough ice, the problem is likely due to low water pressure or a clogged or dirty filter. Another potential cause could be the temperature setting, so be sure yours is set low enough. 

How Does Samsung Ice Maker Know When to Stop? 

Samsung ice makers have a couple of different ways they can tell when the ice is full. Older units typically have a mechanical arm that lifts up when the ice bin is full, and that tells the machine to stop making ice. If the arm gets stuck in the “up” position, your ice maker won’t make ice when it should.

The other method is an optical sensor. If the ice buckets aren’t inserted correctly or the sensor is blocked or faulty, the ice maker may not operate properly.  

Samsung French Door Refrigerator Ice Maker Not Working

When you aren’t getting ice from your Samsung french door refrigerator, the most likely problem is either the ice maker is frozen up or clogged with ice, the door dispenser is clogged with ice, or the ice maker needs to be reset. 

It’s always best to do a vidual inspection first to look for ice buildup in and around the ice maker. Check the dispenser chute, too. Often you’ll find that a large chunk of ice is preventing the ice maker from working properly.  

If that’s not the problem, try resetting the ice maker to see if that will resolve your issue. 

How to Reset Ice Maker 

Reset the ice maker in your Samsung fridge by pressing and holding the TEST button until it sounds. Wait for the machine to run a test cycle (about 6 minutes), and listen for another chime to let you know it’s done. 

The Bottom Line

Samsung refrigerators are popular because they’re good quality and last at least 10 years. However, they still may experience an issue from time to time. If your ice maker isn’t working properly, you’ll want to get it fixed as soon as possible. 

Many fixes are easy and you can do it yourself by going through some simple troubleshooting steps. However, if you’re still having problems, be sure to call a professional to come out and have a look to get it up and running again.